27 Nexion Affiliates Earn 2023 Pinnacle Quality Insights’ Awards for Customer Satisfaction
March 17, 2023 | Awards
(SYKESVILLE, Md., March 18, 2023) – Nexion Health, Inc., a leading skilled nursing operator serving the Southern region of the United States, today announced a milestone year-over-year improvement in that 27 of its rehabilitation and healthcare centers received Pinnacle Quality Insights’ 2023 Customer Experience AwardsTM. This is six more centers than the 21 centers receiving the same award in 2022. Qualifying for this award means that Nexion Health has placed in the top 15% of care providers nationwide across a 12-month average.
Pinnacle Quality Insights (an HCP company) helps companies like Nexion Health improve their residents’ experience through customer and employee survey platforms. The Customer Experience Awards work to ensure that every resident receives exceptional care from providers. With a focus on long-term and post-acute care, Pinnacle Quality Insight conducts thousands of monthly surveys of residents and their family members to compile comprehensive reviews. Only those centers in the 85th percentile or higher receive the award.
Fran Kirley, the Chief Executive Officer and founder of Nexion Health, said: “The year-over-year addition to our previous Pinnacle Quality Insights’ awards demonstrates how Nexion Health achieves incremental, consistent improvements each year. Our 27 centers competed with others from around the nation and received accolades from residents and their families alike. Those who seek truly caring accommodations for their loved ones should view this achievement as our continuing commitment to the loved ones entrusted to us.”
Chris Magleby, CEO of Pinnacle Quality Insight, congratulated Nexion Health on its achievement: “Indeed, Nexion-Health continues to be one of the most impressive operators in the country. I’ve seen first-hand how much they value their caregivers and team members, who in put ‘Wow!’ in the experiences for their residents and families. They are a flag-bearer for customer experience in aging services and they make this happen consistently each and every year.”
Please join Nexion Health in congratulating its 27 locations qualifying for the PQI 2023 Customer Experience Award, including:=
- Barton Valley Rehabilitation and Healthcare Center
- Cedar Ridge Rehabilitation and Healthcare Center
- Claiborne Healthcare Center
- Delta Rehabilitation and Healthcare Center
- Grenada Rehabilitation and Healthcare Center
- Gulf Shores Rehabilitation and Healthcare Center
- Holly Springs Rehabilitation and Healthcare Center
- Indianola Rehabilitation and Healthcare Center
- Kaplan Healthcare Center
- Lakeview Rehabilitation and Healthcare Center
- Lily Springs Rehabilitation and Healthcare Center
- Many Healthcare and Rehabilitation Center
- Marrero Healthcare Center
- Natchez Rehabilitation and Healthcare Center
- New Iberia Manor North
- New Iberia Manor South
- Patterson Healthcare Center
- Picayune Rehabilitation and Healthcare Center
- Prairie Meadows Rehabilitation and Healthcare Center
- Renaissance Rehabilitation and Healthcare Center
- Sterling Hills Rehabilitation and Healthcare Center
- Thibodaux Health and Rehab Center
- Truman W Smith Children’s Care Center
- Village Creek Rehabilitation and Nursing Center
- Whispering Springs Rehabilitation and Healthcare Center
- Willow Park Rehabilitation and Healthcare Center
- Yazoo City Rehabilitation and Healthcare Center
About Pinnacle Quality Insight
A customer satisfaction measurement firm with 27 years of experience in senior care and senior living, Pinnacle conducts over 150,000 phone surveys each year and works with more than 2,500 care providers in all 50 US states, Canada and Puerto Rico.
About Nexion Health
Nexion Health, Inc. affiliates operate 50 skilled nursing and rehabilitation facilities in Louisiana, Mississippi, and Texas and two assisted living facilities in Louisiana. Each affiliate skilled nursing and assisted living campus offers a home-like setting influenced by its own unique regional culture. Our commitment to excellence is reflected in our positive clinical outcomes, resident and family member testimonials, satisfaction reports and AHCA Quality Awards.