4-15-20 (updated: 6-11-20)
To Our Residents and Family Members:
We want to inform you that we have received confirmation that one or more individuals at Duncanville Healthcare and Pleasant Valley Healthcare & Rehabilitation Center has been diagnosed with COVID-19. Resident safety is our top priority. We are doing everything we can to ensure we stop the spread of COVID-19 within our facility, including staying in very close communication with local and state health officials to ensure we are taking all the appropriate steps. We are not permitting visitors per the direction of the local health department.
We encourage you to call our center at 972-708-8800 for updates on the status of your loved one. We understand that you are concerned about your loved one, but it is crucial that we restrict visitation to reduce the spread of this virus. We also understand that connecting with family members is incredibly important to our residents. Family members are encouraged to connect with their loved ones through video chat, calling, texting, or other social media formats.
We will contact you if your loved one is suspected or diagnosed with COVID-19.
We need your help in battling COVID-19. Please visit the Centers for Disease Control and Prevention (CDC) website to learn how you can help prevent the spread in our community.
We know this is a difficult time for everyone. We will continue to provide you with updates as they become available. Please know that we are strictly adhering to all directions from the local and state health department.
We know that you may have questions and we encourage you to contact our center.
For an up to date count on our COVID cases within our facilities, click here.
We know many of you are concerned about the spread of COVID-19 (the new coronavirus) and how it may impact us here at our facility. Ensuring residents are cared for in a safe and healthy environment is our first priority! The Centers for Disease Control and Prevention (CDC) have recommended a variety of steps that we are implementing to help reduce the potential for the virus to enter our building. However, we need your help in battling COVID- 19.
Out of an abundance of caution, we are banning all visitors to our facility. We are posting signs on our entryway doors to notify visitors of this policy and actively screening individuals, including staff, who need to come into the building.
We understand that connecting with your loved ones is incredibly important, and there are a variety of other ways you might consider communicating with them such as the telephone, email, text, video chat, or social media. Please contact us to coordinate with your loved one.
Feel free to keep up with us and the latest updates via our Facebook page.